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Case study 10

Every reclose-off request checked against live switching and crew authorization

A large investor-owned utility · Hold and permit checks

A utility worker in a bucket truck working on power lines

80%of requests cleared as routine

The problem

Crews ask the control center tens of thousands of times a year to put protective devices in non-reclose before they work. A dispatcher traces each one by hand, checks it against active switching and other holds, and confirms the crew is authorized. A missed upstream device or an overlapping hold is a safety event.

What we ran

A day of crew requests generated on a large network model, with planted conflicts: a device upstream of the wrong section, an overlapping hold, an unauthorized crew.

What the agent did

For each request it traces from the work location to every device that must be in non-reclose, confirms the device state, checks for conflicts with active switching orders and holds, and checks crew authorization. Routine requests reach the dispatcher as one-click approvals. Conflicts arrive flagged with the reason.

Results

MeasureTodayWith Evardi
Minutes per routine request61.5
Requests cleared as routineNone80%
Planted conflicts caughtDepends on the dispatcherReported as a count per 100 requests

What it is worth

* Study simulated with partners on public data.

Run it on your network

One shift of reclose-off requests and the feeder model. We re-check every request and list what the agent would have flagged.

Book a demoSee Field operations on the platform

Full study

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The complete write-up of “Every reclose-off request checked against live switching and crew authorization”: method, data, results and assumptions, as a PDF. Leave your work email and we'll send it.